hp deskjet 990c/980c/960c quick reference guide Guide de référence rapide french Guida di riferimento rapido italian Snelle naslaggids dutch Windows Macintosh quick reference guide hp deskjet 990c/980c/960c series english Edition 1 October 2000 Copyright 2000 Hewlett-Packard Company acknowledgements Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Mac, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. terms and conventions The following terms and conventions are used in the quick reference guide: terms The HP Deskjet 990c, 980c, and 960c series printers may be referred to as HP Deskjet 9xx or HP Deskjet. symbols The > symbol guides you through a series of software steps. For example: Click Start > Programs > hp deskjet 9xx series > Release Notes to view the Release Notes. cautions A Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example: Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. ii quick reference guide english hp deskjet 990c/980c/960c series table of contents introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 viewing quick help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Windows 95, 98, Me, 2000, and NT 4.0 users . . . . . . . . . . . . . . . . . . . . . . . 4 Macintosh users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 viewing printer information in Windows 3.1x and DOS. . . . . . . . . . . . . . . . . . . 6 Windows 3.1x users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 DOS users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 contacting hp customer care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 hp's support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 hp customer care e-support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 hp customer care by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 obtaining hp customer care repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 solving Windows installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 environmental statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover iii english iv introducing the hp deskjet printer english what's in the box Thank you for buying an HP Deskjet printer! Your printer box contains the following items: · HP Deskjet printer (990c series, 980c series, or 960c series) · Automatic two-sided printing module (may not be available in all printer models) · Power cord · Printer software CD · quick reference guide · quick start poster · Black print cartridge · Tri-color print cartridge If any of these items is missing from your box, talk to your HP dealer or contact HP customer care. See "contacting hp customer care" for more information. 1. printer 2. quick start poster 3. quick reference guide 4. printer software 5. black print cartridge 6. tri-color print cartridge 7. power cord 8. automatic two-sided printing module (not available in all printer models) 1 print cartridges The HP Deskjet printer box includes both a black and a color print cartridge. Each print cartridge box, and the electronic quick help manual, contain installation instructions. When you replace a print cartridge, verify that you have the correct part number: · Black--hp 45 (hp 51645a) · Tri-color--hp 78 (hp c6578d) · Large Tri-color--hp 78 (hp c6578a) english printer cables A printer cable is not included in the box. Purchase one of the following cables to connect the printer to your computer: · An IEEE 1284-compliant parallel interface cable which is used with all Windows systems · A USB-compliant interface cable which is used with both Macintosh systems and Windows 98, Me, and 2000 systems software updates Printer software, also called the printer driver, communicates your print requests to the printer. Use either of the following methods to obtain copies and updates of the printer software: · Download the printer software from HP's Website. · Phone HP customer care to request a CD containing the software update files. See "contacting hp customer care" for customer care telephone numbers and Website addresses. 1. black print cartridge 2. tri-color print cartridge 3. ink nozzles 4. copper contacts 5. protective vinyl tape Caution! When you replace a print cartridge, do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. In addition, do not remove the copper strips. They are required electrical contacts. 2 finding information english Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate the printer, and find help when you need it. The following chart indicates where to find specific types of information. for information about... Setting up the printer and installing the printer software Printer features, specifications, maintenance, printer cartridges, how to print, and printer problem solving see... quick start poster platform Windows (all versions) and Macintosh Windows (all versions) and Macintosh quick help (See "viewing quick help" for information) User's Guide (See "viewing printer information in Windows 3.1x and DOS" for information) quick reference guide Printer box contents, HP customer care, warranty information, and installation problem solving Connecting the printer to a network Windows (all versions) and Macintosh HP's Windows network guide Windows (all versions except 3.1) Windows (all versions except 3.1) Windows (all versions except 3.1) and Macintosh Hardware and software compatibility with the printer Onscreen options in the printer software hp deskjet release notes Click Start > Programs > hp deskjet 9xx series > release notes What's This help (Windows) Click the right mouse button in the relevant screen. Bubble help (Macintosh) Click the mouse button in the relevant screen. 3 viewing quick help english The electronic manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur. Windows 95, 98, Me, 2000, and NT 4.0 users Open quick help through the hp printer assistant, a tool that also provides: · Support through HP's customer care · Printing ideas · Shopping links to other HP products · Links to printer software updates A printer assistant icon is displayed on the Windows desktop after you install the printer software. Adobe Acrobat versions of quick help The quick help manual is also available in the following languages: · Arabic · Bahasa Indonesia · Bulgarian · Croatian · Estonian · Greek · Hebrew · Kazak · Lithuanian · Romanian · Slovak · Slovene · Turkish accessing quick help To view quick help: 1. Double-click the hp printer assistant icon on your computer desktop. 990c printer assistant The hp printer assistant appears. 2. Click the quick help button to display the manual's topics. You can also open quick help from the Start menu by clicking Start > Programs > hp deskjet 9xx series > 9xx printer assistant > quick help. 4 If you want to view the manual in one of these languages: 1. Double-click the hp printer assistant icon Macintosh users On Macintosh computers, Adobe Acrobat Reader is required to view the quick help manual. If you do not have Acrobat Reader, install it from the printer software CD. To open quick help: 1. Insert the printer software CD into the english on your computer desktop. 2. Click the quick help button in the hp printer assistant screen. 3. Select quick help is available in other languages at the bottom of the quick help screen. 4. Insert the printer software CD into the computer's CD-ROM drive. The hp deskjet screen is displayed. 2. Select the User Manual folder for your computer's CD-ROM drive. 5. Select your language from the list that appears. ­ If Acrobat Reader is installed on language. 3. Do one of the following: ­ Double-click the Electronic User Manual icon if Acrobat Reader is your computer, quick help is displayed. ­ If Acrobat Reader is not installed on installed on your computer. your computer, it installs automatically. quick help is then displayed. ­ Double-click the Acrobat Reader 4.0 icon if Acrobat Reader is not installed on your computer. Adobe Acrobat Reader installs automatically. After it is installed, double-click the Electronic User Manual icon to display quick help. 5 english viewing printer information in Windows 3.1x and DOS Windows 3.1x users In Windows 3.1x systems, information about operating the printer is located in an electronic User's Guide. This option is available only with HP Deskjet 990c series printers. You need Adobe Acrobat Reader to view the User's Guide. If you do not have Acrobat Reader, install it from the printer software CD when you view the guide for the first time. To open the User's Guide: 1. Insert the printer software CD into the DOS users In DOS operating systems, information about the HP Deskjet printer is found in a text document called dosread.txt. This file is located on the printer software CD in the \\djcp\ directory. For substitute the relevant code from the list below. To read the file in English, for example, open dosread.txt in the \enu\djcp directory. for this language... use this code... computer's CD-ROM drive. 2. Select File > Run in the Program Manager. 3. Type d:\setup.exe. Substitute the letter of your CD-ROM drive for "d" if necessary. 4. Click OK. The hp deskjet screen is displayed. 5. Select View User's Guide. ­ If Acrobat Reader is installed on your computer, the User's Guide is displayed. ­ If Acrobat Reader is not installed on your computer, follow the onscreen installation instructions. Once Acrobat Reader is installed, select View User's Guide to display the manual. Bahasa Indonesia Bulgaria Chinese, Simplified Chinese, Traditional Czech Danish German English Spanish Finnish French Hungarian Italian Japanese Korean Kazakh Dutch Norwegian Polish Portuguese Russian Swedish Thai bin bul chs cht csy dan deu enu esm fin fra hun ita jpn kor kzh nld non plk ptb rus svc tha 6 contacting hp customer care english HP customer care's service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer. There are several ways to obtain assistance--what you need, when you need it! hp's support process HP customer care's support process works most effectively if you look for help in the following order: 1. Use quick help. hp customer care e-support HP customer care e-support offers online support for as long as you own your HP printer. Get instant access to support information, helpful printing tips and the latest updates for your printer software (also referred to as the printer driver)-- 24 ho ...